Cancellation & refunds
How to cancel, and our refund policy.
Draft — to be reviewed by a qualified UK solicitor before taking paying customers. Bracketed items still need completing.
Last updated 8 October 2026
Cancelling
- Plans are monthly rolling — no minimum term.
- Card customers can cancel from the billing link in their welcome email; anyone can email us to cancel.
- Cancellation takes effect at the end of the month you've already paid for. The service stays live until then.
- Founding customers keep their price guarantee for 12 months, but are still free to cancel at any time.
Refunds
- Setup fees aren't refundable once design work has started. If you cancel before we start, we'll refund it in full.
- Monthly fees aren't refunded for part-months.
- If we fail to provide the service as described, tell us — we'll put it right or credit you fairly.
- Direct Debits are protected by the Direct Debit Guarantee.
After you leave
We'll send your content and data on request within 30 days, help transfer your domain, and delete personal data we hold for you as described in our Privacy notice.