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Complaints

How to raise a complaint and what happens next.

Draft — to be reviewed by a qualified UK solicitor before taking paying customers. Bracketed items still need completing.

Last updated 8 October 2026

How to complain

Email hello@digifront.example with "Complaint" in the subject, your business name and what went wrong.

What happens next

  • We acknowledge your complaint within 2 working days.
  • We aim to resolve it within 10 working days, and will tell you if we need longer and why.
  • If you're unhappy with our answer, ask for it to be reviewed by a director, who will respond within a further 10 working days.

Data-protection complaints

You can also contact the Information Commissioner's Office at ico.org.uk.

Complaints about a business we host

If your complaint is about a service provided by one of our customers (for example, a plumber whose website we run), please contact that business directly. If it concerns our AI assistant or receptionist, tell us too and we'll look into it.

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